Privacy Policy

Effective Date: 1 July 2025

Tiger Team Creative ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

1. WHO WE ARE

Tiger Team Creative is the trading name of a book publishing agency operated by three freelance publishing professionals. We provide book publishing services to authors, publishers and other clients.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Contact details: such as your name, email address, phone number and company name when you contact us via our website or email.

  • Project information: including any details you voluntarily provide about your manuscript, publishing goals or services you’re interested in.

  • Technical data: such as IP address, browser type and usage data collected via cookies or analytics tools (see Section 6 below).

We do not collect sensitive personal data unless explicitly provided and required for our work together.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Respond to enquiries and provide quotes or services.

  • Communicate with you about your project or our services.

  • Maintain business records for legal and accounting purposes.

  • Improve our website and services through anonymised analytics.

4. LAWFUL BASIS FOR PROCESSING

We process your data under the following lawful bases:

  • Consent: where you have given us clear permission (e.g., submitting a contact form).

  • Contract: where processing is necessary to fulfil or prepare a contract with you.

  • Legal obligation: to comply with applicable laws.

  • Legitimate interests: such as maintaining client relationships and improving our services.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data. We may share your information with:

  • Trusted service providers (e.g., web hosting, email platforms or payment processors).

  • Professional collaborators, with your consent, to fulfil contracted services.

  • Regulators or authorities if legally required.

All third parties are required to respect your data and handle it in accordance with data protection laws.

6. Cookies and Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to gather anonymised data about site traffic and usage.

You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access, including secure storage, password protection and access controls.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal and tax obligations. Typically, client data is retained for up to 6 years after project completion.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict our processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

To exercise your rights, please contact us at: hello@tigerteamcreative.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Tiger Team Creative
Email: hello@tigerteamcreative.com
Website: www.tigerteamcreative.com